Return & Refund Policy

We want you to be happy with your purchase. Please read our return policy carefully before placing an order.

We do not accept returns or exchanges on blinds, except in cases where the item received is not as described or incorrect.

If you receive the wrong item or a product that does not match the description:

  • You must contact us within 14 days of delivery
  • Please email us at neembbox@gmail.com
  • Include your order number and clear photos of the item received

Once your request is reviewed and approved, we will provide further instructions regarding the return or refund.

Items sent back without prior approval will not be accepted.

Shipping Policy

All orders are processed within 1 business day.

Shipping details:

  • Orders are shipped from Illinois, USA
  • Delivery within the United States typically takes 2–9 business days
  • Delivery time may vary depending on your location

Once your order has shipped, you will receive a confirmation email with tracking information.

Please note that delivery times are estimates and may be affected by carrier delays beyond our control.

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